Privacy Policy

Last updated: 1st January 2025

This Privacy Policy explains how TheOctanBro’s S.à r.l.s (“Company”, “we”, “our”, or “us”) collects, processes, stores, and protects your personal data when you visit our website https://www.octanbro.com, use our services, or interact with us.

We are committed to protecting your privacy in compliance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679) and Luxembourgish data protection laws.

By using our services, you agree to the practices described in this Privacy Policy.

1. Data Controller

• TheOctanBro’s S.à r.l.s
  233, rue Pierre Gansen
  L-4570 Niederkorn, Luxembourg
  RCS: B277863 – VAT: LU35028166
  Email: info@octanbro.com 

2. Data We Collect

We collect the following categories of data:

• Identity & Contact data: name, email, phone, address
• Order & Billing data: orders, invoices, payment information (processed securely by third-party providers)
• Business information: brand/project details when requesting textile or branding services
• Technical data: IP address, browser type, cookies, device information
• Usage data: pages visited, time spent, interactions on our website
• Marketing data: your preferences for receiving offers, newsletters, or promotional content

3. Purposes of Processing

We use your personal data for:

• Order management (quotes, invoices, shipping, payments)
• Providing textile and brand creation services
• Customer support and communication
• Website operation, analytics, and optimization
• Marketing communications (only with consent)
• Legal and tax compliance (e.g., accounting)
• Fraud detection and security monitoring

4. Legal Basis (GDPR)

Data is processed only when:

• Necessary for the execution of a contract (orders, services)
• Based on consent (newsletter, cookies)
• In our legitimate interest (business development, fraud prevention)
• To comply with legal obligations (tax, accounting, regulatory compliance)

5. Data Retention

We keep personal data only as long as necessary:

• Customer/accounting data: 10 years (legal requirement in Luxembourg)
• Contact form data: 2 years
• Marketing data: until withdrawal of consent
• Cookies: up to 13 months

6. Sharing of Data

We never sell your personal data. We may share it with:

• Service providers (hosting, IT, payment, delivery, marketing tools)
• Authorities or regulators when legally required
• Business partners only with your explicit consent
• All third-party providers are bound by GDPR-compliant data processing agreements.

7. International Transfers

If your data is transferred outside the European Economic Area (e.g., hosting, cloud services, analytics), we ensure appropriate safeguards such as EU Standard Contractual Clauses (SCCs).

8. Cookies & Tracking

We use cookies and similar technologies to:

• Ensure website functionality
• Measure traffic and performance (Google Analytics, SEO tools)
• Personalize content and marketing campaigns
• You can manage or disable cookies through your browser settings. For details, see our Cookie Policy.

9. Your Rights

Under GDPR, you have the right to:

• Access your data
• Correct inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Data portability (export your data)
• Withdraw consent at any time
• Contact: info@octanbro.com
  We will respond within 30 days as required by GDPR.

10. Data Security

We implement technical and organizational measures to protect your data, including:

• SSL/TLS encryption for website communications
• Restricted access to data (staff & authorized providers only)
• Secure hosting in GDPR-compliant data centers
• Regular monitoring and backups

11. Minors

Our services are not directed at individuals under 16 years old. If we unknowingly process such data, we will delete it immediately.

12. Changes to this Policy

We may update this Privacy Policy at any time. Updates will be published on this page, with a new “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: info@octanbro.com 

• By visiting this page on our website: https://www.octanbro.com